Refund policy

At Luxaura , all items are pre-ordered and confirmed with customers before shipping, ensuring you receive exactly what you asked for.

No Returns , no Exchanges and no cancellations
We do not accept returns or exchanges unless the product is damaged or has a factory defect.

Damaged or Incorrect Items
If your item arrives with a clear defect or damage:

We will verify the issue and replace the item.

A new item will be delivered within 20-30 days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at luxauralb@hotmail.com. Please note that returns will need to be sent an address that will be indicated later on

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at luxauralb@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luxauralb@hotmail.com.

Important Notes

All items are double-checked with the customer prior to finalizing the order.

Refunds are not available unless discussed and approved in special cases.

For any concerns, please contact us at:

WhatsApp: +961 76 709070

Email: luxauralb@hotmail.com

Instagram: @luxauralb